ICON guarantees that the products you purchase will be free from defects in materials or workmanship for their lifetime, applicable to the original purchaser under normal commercial use.
Seating controls, pneumatic cylinders, laminate surfaces, non-moving metal parts.
Seating textiles, slides, hinges, locks.
Labor, freight, misuse, abuse, negligence, accidents, vandalism, rust, corrosion, natural events, cosmetic damage from normal use, incidental or consequential damages, injuries from product use, and typical wear and tear (such as surface scratches, fabric fading, or padding compression).
If your product arrives damaged, please contact ICON Customer Service within 5 business days using our warranty claim form. This ensures we can quickly address the issue. A minimum of 2 photos is required to process your claim. Please include different angles of the issue to help us streamline the process and resolve it as efficiently as possible.
The Limited Lifetime, 12-year, and 5-year warranties apply under normal commercial use (44-hour work week, maximum user weight of 275 lbs). Some seating products may have unique guidelines, so please refer to individual product specifications for more details.
ICON is committed to reducing waste. Whenever possible, defective parts will be recycled to minimize environmental impact.
ICON is ISO 9001 and ISO 14001 certified, ensuring that our quality management systems and environmental practices meet the highest international standards.